Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the typical shipping timeframe for PC components?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Do you offer a warranty on refurbished electronics?
Yes, all refurbished items undergo a rigorous 50-point inspection and come with a standard 90-day Zach's Tech Turf warranty against hardware defects.
What is your return policy for open-box items?
You can return open-box items within 15 days of delivery. Please ensure all original packaging and accessories are included to avoid a restocking fee.
Are your custom gaming PCs pre-tested before shipping?
Absolutely. Every custom build undergoes 24 hours of stress testing and benchmarking to ensure stability and peak performance right out of the box.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm to help you build your dream setup now and pay later.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.